Refund Policy

Last Updated: 2026

We aim to provide reliable courier services. This policy outlines when refunds may be issued.

1. Eligible Refunds

  • Lost shipments confirmed by our team
  • Duplicate or incorrect charges
  • Cancelled shipments before pickup
  • Delayed delivery (only for guaranteed services)

2. Damaged Shipments

Refunds for damaged items are provided only if insurance was purchased. Customers must provide proof such as photos of the damage.

3. Non-Refundable Cases

  • Incorrect address provided
  • Failed delivery attempts
  • Prohibited or illegal items
  • Delays due to external factors

4. How to Request a Refund

  • Contact support within 7–14 days
  • Provide tracking ID and issue details
  • Submit proof (if required)

5. Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method.

6. Contact Us

If you have any questions regarding refunds:

  • Email: support@3cubes.com
  • Phone: +1 (800) 265-8742
  • Address: 123 Courier Street, Delivery District, DC 12345
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